FAQs

1. Order Confirmation

Will I receive an order confirmation?
Yes. Once you place an order on our website, an order confirmation email will be sent to the email address you provided. This email confirms that we have successfully received your order in our system and that your payment method has been pre-authorised for the purchase.

I placed my order but did not receive a confirmation email. Why?
If you recently placed an order and did not receive a confirmation email right away, there could be a few possible reasons:

• Our email may have been delivered to your junk or spam folder

• There may have been a spelling error in the email address entered during checkout

• Your email provider may have strong spam filters that are blocking our emails

Please check your spam or junk folder first. If you still cannot find the email, feel free to contact us for assistance.

What happens after I receive my order confirmation?
After your order is confirmed, we check our warehouse or suppliers to ensure that your item(s) are in stock and ready for dispatch. If the item(s) are available, we will process the payment and prepare your order for shipping.

If any item is not available for immediate dispatch, we will contact you by email or phone to offer an alternative option. If you choose not to proceed with any of the alternatives provided, the pre-authorisation on your payment method will be cancelled.

2. Privacy and Security

Why do you need my phone number?
Most of our delivery couriers require a contact number to ensure smooth and timely delivery. You may be contacted to arrange a delivery time slot that is convenient for you. Your phone number also allows us to contact you quickly if there are any issues with your order.
We do not share your personal information with third parties. All customer information is kept private and confidential.

Is it safe to shop online through your website?
Absolutely. Dealora Shopping is committed to providing a safe and secure online shopping experience. Our website uses SSL encryption technology to protect your personal and payment details, ensuring complete credit card security.

3. Dispatch and Delivery

How long does it take for orders to be dispatched?
Orders are typically dispatched within 48 hours after processing. However, dispatch times may vary depending on product availability, made-to-order items, order quantity, or specific product requirements.

How long does delivery take after dispatch?
Once dispatched, orders usually arrive within 4 business days. However, larger or bulk items may take up to 18 business days for delivery.